Gorilla bedrolls & accessories l.l.c.

Doug Hayes 2 months ago

I guess frustrating like most, seems a hit or miss going by reviews and im experiencing some of the same behaviors, I want to believe hes legit as I assume people are getting their product but my order was placed on May 13th 2026 and now July 24th 2026 and still haven't received anything but broken promises. I spoke with Robbie a few times and sounds nice enough but I can't deal with the lies of telling me you are sending out my order today and nothing happens, I've asked for a tracking number even involved someone named Abraham and a promises of i will get it by Thursday and then it rolls around and nothing. I've also had a call with him stating family emergency someone in family passed offered condolences but told me he had my equipment with him being out of state but would ship immediately. Look man I came from old school of honesty and man to man respecting someone's word. Your word is your bond if you can't back it up I don't understand how you can keep a business running. I don't know how I see any good reviews because of the customer service alone Just be honest with people and do what you said you would do or tell them the truth. Treat others exactly like you would

Karla Robledo 2 months ago

We have been waiting 4 months for our speaker roll last week they finally replied said by Thursday here we are Saturday and nothing no tracking number was provided we tried emailing and texting and got no replies .. at this point we are canceling order and requesting refund please BEWARE bad customer service long waits and communication is horrible ..should report to better business bureau. Good Luck everyone if you order in the future

Gabrielle Gonzalez 2 months ago

Hello, my name is Gabrielle Gonzalez, and my father is the owner of the store. After reading so many reviews and comments about him, I felt like I needed to say something. I’m not here to pretend everything has been perfect just because he’s my dad. I know some customers have had long wait times, and I understand how frustrating that can be. We truly apologize to anyone who has been affected by delays. One thing that many people may not know is that there has been someone impersonating my father and scamming customers by taking their money. Unfortunately, some people have believed they were dealing with my dad when they weren’t, and those situations have unfairly been blamed on him. My dad works 15–18 hours a day, seven days a week. The only person helping him is my mom, his wife. It’s just the two of them making, packing, and shipping every order. These bedrolls are handmade, and each one takes a great deal of time, skill, and dedication to build correctly. When customers place an order, they are told that production typically takes about 5–7 weeks, and sometimes longer depending on the volume of orders. We know waiting isn’t easy, but these products aren’t mass-produced—they’

Whattimeisit? 3 months ago

So I’m really not sure what to say about my experience with this guy. I waited his lead time before I even started asking for updates on the final day he uploaded a fake tracking number that of course never updated or went anywhere. So after a week later I finally requested a refund another week later I got a call asking if I wanted to cancel and that he “just shipped it out” but if I wanted to cancel he will “stop the shipment” now anyone can use their brain and realize something is odd about that. He also stated he “upgraded my system for the wait” but then stated the specs I purchased to be built, no Upgrades… another red flag my issue is if you know your gonna take months to build these made to order systems why not just change your lead time and be honest and say hey this is gonna take 4-6 months instead of holding customers money hostage..I don’t know I took my refund and built my own like I should have did. But thanks for the idea I guess. Good luck to everyone I see some people have no issues while others get stuck waiting.BUYER BEWARE. I figured the bad reviews were old and I’d get my system within the lead time…nope ah well saved money and learned some things. I suggest y

Job Jarquin 7 months ago

I couldn’t be happier with my experience with Gorilla Bedrolls and Rob, the owner. From start to finish, everything exceeded my expectations. The customer service alone sets them apart—Rob is knowledgeable, responsive, and genuinely cares about making sure you get exactly what you need. I purchased a bedroll speaker for my motorcycle along with some accessories, and the quality is top-notch. The sound is powerful, clear, and perfect for riding—exactly what I was looking for. You can tell these products are built with riders in mind. What really stood out to me was the attention to detail and the pride Rob takes in his business. It’s not just about selling a product—it’s about delivering a great experience. I’m super satisfied with my purchase and will definitely be recommending Gorilla Bedrolls to anyone looking to upgrade their ride. Solid products, great service, and a business you can trust.If you want, I can tweak the tone (more hype, more professional, shorter for Google, etc.).